Shipping & Returns

At The Formula, we strive to provide our customers with the best shipping experience possible. Below is our detailed shipping policy to help you understand how we handle your orders. 


SHIPPING METHODS AND RATES 

Standard Shipping (Free) 

Delivery Time: 3-5 working days



Cut-off Time: Orders placed by 12 PM will be processed the same day



Cost: £1.99

Express Delivery 

Delivery Time: 1-2 working days



Cut-off Time: Orders placed by 12 PM will be processed the same day



Cost: £2.99


SHIPPING AREAS

Whilst we predominantly ship to the United Kingdom, there is the possibility of shipping worldwide. Unfortunately, any shipping deals or promises of free delivery only apply to UK orders and orders outside of the UK are excluded.

If your country is not included when checking out, please contact sam@theformula.shop and we will fix any errors or exclusions of countries.

ORDER PROCESSING AND MULTIPLE ITEMS

Orders with multiple items will typically be shipped together in one package. If your order requires additional boxes due to size or quantity, we will contact you to inform you of any changes.


ORDER TRACKING

Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the status of your shipment on our order tracking page.


DELIVERY ISSUES

If you have not received your order within the estimated delivery time, please first check the order tracking page using the tracking number provided in your shipping confirmation email.

If you need further assistance please contact our customer service team via the Contact Us form on our website or email us at sam@theformula.shop.


Thank you for choosing The Formula. If you have any further questions regarding our shipping policy, please do not hesitate to contact us. We are here to help and ensure your shopping experience is seamless and enjoyable.